ACEA Biosciences, Inc. backs all of its products with full warranty and support packages. All instruments automatically include a standard one year warranty which covers parts and labor. Service may be provided by ACEA Biosciences or an authorized service provider, depending on location. These warranties typically start at the time of instrument installation and are subject to the terms and conditions of the sales contract. ACEA Biosciences or an authorized service provider will also provide unlimited phone or email support, initial instrument installation, and qualification services.
In addition to the standard warranty, ACEA Biosciences offers a range of extended warranty and service agreement options for support beyond the initial warranty period. By choosing a suitable coverage option, customers are assured an inclusive package that minimizes unwanted instrument downtime while protecting against any unexpected expenses. These extended warranty and service packages may be purchased from your local ACEA representative to provide full coverage for your instrumentation and peace of mind for you.
Specialized services such as Installation Qualification (IQ), Operational Qualification (OQ), and periodic Preventive Maintenance (PM) are also available to help customers document and maintain the performance of their instrument.